Net Suite Hosted CRM Review - Review on net suite's hosted crm service

Reviewer: Morgan

Pros:

None listed.

Cons:

As a small business owner with an in depth user knowledge of Netsuite, I just can not recommend Netsuite to another small business. When Netsuite gets it together, and I think they will, Ill buy stock. That is, if they haven't put me out of business.

Other Thoughts:

After getting burned for $7k by Sererra (recommended by Netsuite) for a "turnkey" integration, we went it alone. I had become cocky after implementing salesforce.com.

Netsuite has been a nightmare. There is always something not working. Sometimes little things, sometimes big things. For instance, in the middle of a campaign, our online forms start giving customers errors. It was one of Netsuites integrated web forms, how hard can that be.

The Netsuite "Gold" tech support is a joke; that is if paying for a service contract, waiting on hold for an hour, then talking to someone who know less than you is "funny". I have since forbid my staff from calling since it is a complete waste of time. We now opt for logging cases, which, as mentioned in another review takes over a week to respond to. But, that makes sense if you consider how rickety the software is. Customer service can't fix bad, untested programming.

On the positive side, the portfolio of integrated features is amazing. Netsuite provides us a web site, e commerce, customer centers, integrated UPS, integrated banking/bill pay, custom price levels, SFA, integrated fax, automated reports, custom dashboards, accounting, serialized inventory, and pick/pack/ship solutions to name a few. It could be so good if they would just beta test for longer and more detail.

I can see why Netsuite gets raving reviews from surface reviewers. It promises so much and demonstrates so impressively. They promote Netsuite as SAP for small businesses. I find this to be an accurate paradoxical analogy. If you know anything about SAP, then you know the paradox of one of the most powerful, yet complex software monsters on the planet.