Sales Force Hosted CRM Review - Review on sales force's hosted crm service

Reviewer: Stop Outsourcing Support

Pros:

You can access it anywhere w/ an internet connection

Cons:

You have to purchase all these extras from Salesforce partners. to do mass email, territory management, product inventory, etc. they are not cheap!

Other Thoughts:

This is a product that requires a power user of IT staff to install and keep it running. If you have a power user on staff they can get the job done but it will be a full time job for them. Sales force.com is a CRM/devlopment tool it is not a feature product. There is a large market for expensive consulting and professional services help so IT staff like to install the system. IT is a career move for them. That is why the focus in on cloud computing etc instead of actually references to improvement in their customers sales teams. Before buying get some references from users and sales executives to verify that the product really helped them.