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What is Hosted CRM?
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Hosted CRM is where you outsources some or all of its customer relationship management (CRM) functions to an application service provider (ASP).
The hosted CRM model is said to increase return on investment (ROI) by decreasing costs and allowing a company to focus more resources on its main business areas.
In-house CRM, on the other hand, while more expensive, is also said to allow more customization.