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What is Microsoft Dynamics CRM?

Microsoft Dynamics CRM is a Customer Relationship Management software package developed by Microsoft. It is a part of the Microsoft Dynamics family of business tools.

The 4.0 edition adds a number of new features, including support for duplicate data detection and other enhancements. Perhaps most importantly, version 4.0 provides true multi-tenancy, which will allow the creation of multiple organizations on a single server.

Microsoft Dynamics CRM 4.0 was released with the following improvements:

• More powerful and easier to configure Reporting and BI - Based on SRS (SQL Reporting Services)
• More powerful data import tools, de-duplication capability now included
• Enhanced entity relationships – many to many, self-referential
• Improved programmability - enhanced Web Services, unified event model, plug-ins to replace callouts
• Light enquiry user licence now available - potentially reducing the costs associated with rolling out across larger organizations
• Multi Tenancy - One sever can host more than one business organization
• Multi Currency
• Multi Lingual